Privacy Policy
1. Introduction
Farm Trade Australia is committed to providing quality services and protecting your privacy. This policy explains our obligations and practices in relation to your personal information (“Personal Information”) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the APPs can be found on the website of the Office of the Australian Information Commissioner: www.oaic.gov.au
2. What is Personal Information and Why We Collect It
Personal Information is any information that identifies you as an individual, such as your name, address, email, phone number, or fax number.
We collect Personal Information:
Directly from you via interviews, correspondence, telephone, email, or our website.
From publicly available sources, media, publications, or third parties.
Through website cookies or analytics.
We collect this information primarily to provide our services, communicate with clients, and share relevant updates or marketing. We may also use your information for secondary purposes closely related to the primary purpose where you would reasonably expect such use.
You may unsubscribe from communications at any time by contacting us verbally or in writing. Where possible, we will inform you when we collect Personal Information about the purposes for which it is collected.
3. Sensitive Information
Sensitive information includes details such as your racial or ethnic origin, political or religious beliefs, membership of professional bodies, criminal record, or health information.
We only use Sensitive Information:
For the primary purpose it was collected;
For a secondary purpose directly related to the primary purpose; and
With your consent, or as required or authorised by law.
4. Third-Party Collection
Whenever reasonable, we collect Personal Information directly from you. In some cases, it may be provided to us by third parties. In such instances, we take reasonable steps to ensure you are aware of the information shared with us.
5. Disclosure of Personal Information
Your Personal Information may be disclosed:
To third parties where you have provided consent;
Where required or authorised by law.
We do not sell or trade Personal Information.
6. Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, and unauthorised access, modification, or disclosure.
When Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to securely destroy or de-identify it. Most information is stored in client files for a minimum of 7 years, in line with legal and regulatory requirements.
7. Access and Correction
You may request access to the Personal Information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
We will not charge a fee for access requests, though a reasonable administrative fee may apply for providing copies. To protect your information, we may require proof of identity before granting access.
8. Maintaining Accuracy
We take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. Please notify us promptly if your information changes or requires correction.
9. Policy Updates
This Privacy Policy may be updated from time to time. The current version is always available on our website.
10. Complaints and Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Farm Trade Australia
Phone: 0488 787 250
Email: info@farmtradeaustralia.com.au
PO Box 90, Rupanyup, Victoria 3388
Last reviewed: 11 September 2025